ISBN: Ostalo
Godina izdanja: 2012
Jezik: Engleski
Oblast: Menadžment
Autor: Strani

The Enemy of Engagement: Put an End to Workplace Frustration--And Get the Most from Your Employees
by Mark Royal, Tom Agnew

Stranica : 240
Godina izdanje : 2012
Izdavac : Amacom

Stanje knjige : Odlicno ocuvana, cista unutra, bez nekih mana.

***There are a lot of frustrated people in most workplaces today. We’re not talking about the incorrigible office grump or the permanent slacker. Instead, we’re referring to dedicated workers who are being prevented from achieving their peak potential by organizational obstacles. Better enabling these employees to succeed represents an untapped avenue for radically improving productivity.

Packed with the latest research findings from the prestigious Hay Group, The Enemy of Engagement uncovers the hidden impediments to performance—excessive procedures, lack of resources, overly narrow roles, and more—and outlines best-practice solutions for eliminating them. This is not an insignificant issue facing businesses today. According to Hay Group’s study, depending on the industry, between one-third and one-half of employees report work conditions that keep them from being as productive as they could be.

The Enemy of Engagement gives managers powerful new insights and research-based tools for ensuring their teams are both willing and able to make maximum contributions.

***The Enemy of Engagement takes an in-depth look at the productivity drain that employee frustration has on organizations. Frustrated employees represent 20 percent or more of the total workforce, leading to a major loss in performance, talent, and revenue, according to research by authors Mark Royal and Tom Agnew.

The key to minimizing frustration is not only to engage employees, but also to enable them to work productively. The authors’ research* demonstrates that combining engagement and enablement leads to higher revenue growth and lower turnover levels. Companies ranking in the top quartile on both engagement and enablement achieve revenue growth four and a half times greater than companies ranking high on engagement alone. In addition, companies that both engage and enable employees demonstrate a total reduction in voluntary turnover of 54 percent.

“Frustration isn’t an ‘employee’ issue; it is an organizational issue,” said Tom Agnew, the book’s co-author and senior consultant at Hay Group. “Managers must listen for clues and serve as the voice for frustrated employees.”

The Enemy of Engagement highlights the main drivers of frustration and offers managers ideas for addressing each. Three major sources of frustration include:

Poor communication about goals, performance: Nearly one-third of employees indicate that their managers do not effectively communicate the goals and objectives for their teams.
Resource constraints: One-third of employees report that they do not have the resources and information they need to do their jobs well. More than half of employees express concerns about inadequate staffing levels in their work areas.
Unclear authority: Thirty percent of employees indicate that they do not have enough authority to carry out their jobs effectively, and more than 40 percent feel that the potential for adverse consequences discourages them from taking actions or making decisions