Godina izdanja: Ostalo
ISBN: Ostalo
Jezik: Engleski
Oblast: Menadžment
Autor: Strani

Witten with the context that the Front Office Department`s primary function is to `connect` the property and its employees with the guests. This book details policies and procedures that address the department`s critical role of serving guests, coordinating employee communcation and utilizing technology to benefit guests, staff and owners. An emphasis on providing guest service; Facilitating the work of employees in other departments as they provide service; Using technology to meet the needs of guests and hotel employee peers; The Context of Front Office Operations; Technology Helps Front Office Operations; Front Office and the Guest Cycle; Special Front Office Concerns. Hotel operation managers and administrators.