ISBN: Ostalo
Godina izdanja: 1994
Jezik: Engleski
Oblast: Menadžment
Autor: Strani

A Quick and Easy Self-Assessment Guide for Companies of All Sizes

AMACOM 1994 306 strana

odllična očuvanost

Measuring Up to the Baldrige offers a potent self-diagnostic tool designed to help employees at all levels assess their departments` - and their organization`s - quality readiness. It also provides a way to better understand the Baldrige criteria, perform an organizational climate check based on National Quality Award criteria, and ultimately write a corporate, city, state, or national quality award application.
Measuring Up to the Baldrige is the most reader-friendly guide on the subject there is. Written by a former member of the Baldrige Award board of examiners, this practical guide translates complex award criteria into layman`s terms, offers helpful suggestions on dealing with complicated compound questions, and contains valuable explanation notes. It also provides easy-to-use guidelines for organizational self-assessment and strategic planning, a quick-reference Baldrige assessment glossary, and a detailed checklist for employees who are writing a quality-award application.