ISBN: 0-88730-685-3
Godina izdanja: 1994.
Jezik: Engleski
Oblast: Menadžment
Autor: Strani

How to Build a Team of Loyal Customers and Happy Employees

Jim Miller is famous for giving not just good service but legendary service. This is one of the reasons his company`s sales have gone from $50,000 to $150,000,000 in twenty-five years. As founder and CEO of Miller Business Systems, he has built a reputation for being willing and able to do anything for his customers. But he is not just customer-oriented: He knows how to motivate his employees, and his upbeat, deeply personal approach to business is detailed in The Corporate Coach. Developed over twenty-five years of experience, Miller likens managing a company to coaching a team by joining customers and employees in a common cause. He believes in empowering people at every level of a company, in giving opportunities to develop, improve, and be creative, rather than languishing on the bench. Filled with anecdotes, specific `do this/don`t do that` advice, and, above all, an attitude that is refreshing and inspiring, The Corporate Coach is essential reading for anyone who serves or manages people.

✰Izdavač: Harper Business, 1994.
✰Povez: broširan, XV + 235 strana.
✰Nepodvlačena, posveta pokrivena korektorom, težina 200 grama
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